Shipping policy

Where we ship
We currently ship within the United States, including all 50 states. We don’t ship internationally at this time.

Processing time
Orders are processed and shipped within 24 hours on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays ship the next business day.

Delivery time
Most orders arrive within 3 to 5 business days after shipping. Delivery times are estimates and may be longer during holidays, bad weather or carrier delays.

Shipping cost
Shipping is free on all US orders.

Tracking
Once your order ships, you’ll get an email with your tracking number. You can also track your order anytime from the Track My Order page.

Subscriptions
Subscription orders ship automatically on your selected schedule. You’ll get a shipping confirmation with tracking each time.

Address accuracy
Please make sure your shipping address is correct at checkout. We’re not responsible for orders sent to an address that was entered wrong. If you spot a mistake, email us right away. If the order hasn’t shipped yet, we’ll do our best to fix it.

Lost or stolen packages
If tracking shows your order as delivered but you can’t find it, check with neighbors and your local post office first. If it still hasn’t turned up after 2 days, email care@kalmcoffee.com and we’ll help.

Damaged orders
If your order arrives damaged, email us within 30 days of delivery with your order number and a photo. We’ll replace it or refund you.

Questions
care@kalmcoffee.com