Privacy policy
Last updated: October 2026
This Privacy Policy explains how KALM (“we,” “us,” “our”) collects, uses and shares your personal information when you visit or buy from kalmcoffee.com (the “Site”).
Information we collect
- Information you give us: your name, email address, shipping and billing address, and order details when you place an order, create an account, subscribe or contact us.
- Payment information: payments are processed by our payment providers (such as Shopify Payments, PayPal, Shop Pay, Apple Pay and Google Pay). We don’t store your full card number.
- Information collected automatically: device and browser information, IP address, pages viewed, referring sites and how you interact with the Site, collected through cookies, pixels and similar technologies.
How we use your information
- To process and ship orders, manage subscriptions and handle returns
- To talk to you about your order and answer your questions
- To send marketing emails or texts if you’ve opted in (you can unsubscribe anytime)
- To improve the Site, our products and the shopping experience
- To detect and prevent fraud, and to meet legal obligations
Advertising and analytics
We use tools such as the Meta Pixel, Google Analytics and similar services to understand how visitors use the Site and to show you relevant ads. These providers may collect information about your activity on our Site and other sites. You can opt out of personalized advertising here:
- Meta: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com
- Digital Advertising Alliance: https://optout.aboutads.info
How we share your information
We share personal information only with service providers that help us run our business. That includes Shopify (our e-commerce platform), payment processors, shipping carriers, fulfillment partners, email and SMS providers, and advertising and analytics partners. We may also share information if the law requires it, or to protect our rights.
We don’t sell your personal information for money.
Cookies
Cookies help the Site work, remember your cart and preferences, and measure our ads. You can control cookies in your browser settings. If you block them, parts of the Site may not work properly.
Data retention
We keep order information for our records unless you ask us to delete it, as long as the law doesn’t require us to keep it.
Your rights
Depending on where you live (for example California, Virginia, Colorado or other US states, or the EU or UK), you may have the right to access, correct, delete or move your personal information, and to opt out of targeted advertising. To make a request, email care@kalmcoffee.com. We’ll verify your request and respond within the time the law requires.
Children
The Site isn’t directed to children under 16, and we don’t knowingly collect their personal information.
Changes
We may update this policy from time to time. The “Last updated” date above shows when we last changed it.
Contact
Questions about privacy: care@kalmcoffee.com