Refund policy

30-Day Money-Back Guarantee

We want you to love KALM Red Root Coffee. If you’re not happy with your first order for any reason, contact us within 30 days of delivery and we’ll refund you in full. That includes opened bags.

How to request a refund
Email care@kalmcoffee.com within 30 days of your delivery date. Include:

• Your order number
• The email address you used at checkout
• A short note on why it wasn’t right for you (optional, but it helps us improve)

You don’t need to send the product back unless we ask you to.

Refund timing
Once your refund is approved, we’ll send it to your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to post it.

Guarantee limits

• The 30-day guarantee covers your first purchase of each product, up to one order per customer or household.
• After your first order, unopened bags can be returned within 30 days of delivery for a refund. Opened bags from repeat orders aren’t eligible.
• Shipping charges, if any, are not refundable.

Damaged, defective or wrong items
If your order arrives damaged, defective or wrong, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, whichever you prefer, at no cost to you.

Subscriptions
You can cancel your subscription anytime before your next billing date from your account (Manage Subscription), or by emailing us. Subscription orders that have already shipped follow the same rules as the guarantee above.

Questions
Email care@kalmcoffee.com.